Mystery Shopping

Fully trained and experienced mystery shoppers independently
observe, evaluate, and report compliance to company
standards. Our shopping services and survey models are fully customized to your specific business.

ASSESS CUSTOMER SERVICE AND CUSTOMER EXPERIENCE

In a competitive market- place, customer satisfaction is a key element of a successful business strategy. BCI’s tailored survey models can help increase sales by assisting in improving
customer service awareness. Customized shopping services
include assessing, customer service quality on multiple levels
as well as employee product and service knowledge.

INVESTIGATE EMPLOYEE INTEGRITY AND WORK ATTITUDE

Having reliable employees is important to any service based competitive industry. Mystery shopping can help monitor employee honesty in the workplace by independently searching for internal fraudulent or criminal activity and reporting it. Customized shops can help vet out unhelpful or hurtful
representatives in ways that customer surveys and managerial assessments cannot.

COMPARISON REPORTS AND MARKET TRENDS

By compiling customer experience results across the marketplace, BCI can create market trend and comparison reports correlating sales results to specific operational areas in
your stores. Make sure your company standards and practices are at the forefront of service based industry, ensuring maximum productivity and competitiveness.

PRODUCTIVITY ASSESSMENTS AND SERVICE EFFICIENCY

Taking action on mystery shopping results can improve operational performance to maximize the customer experience, sales and profitability by identifying areas where new procedures and /or additional training can improve your bottom line. Better brand compliance and performance can differentiate your brand to customers.